Return Policy
At Gizmobite, we strive to provide you with top-quality products and exceptional customer service. We understand that there may be instances where you need to return or replace a product. To ensure a smooth after-sales experience, please review our policies below.
7-Day Dead on Arrival (DOA) Return Policy
If you experience any of the following issues within 7 days of receiving your order, you may be eligible for a full refund:
- Wrong item received
- Missing item(s)
- Physical damage or visible scratches
- Product defects or malfunction
How to Request a DOA Return
Email us at support@gizmobite.com within 7 days of delivery. Please include a detailed description of the issue, along with clear photos or videos showing the entire package and the visible shipping label.
Our customer service team will respond within 24 hours to help verify the issue.
If your return request is approved, you will receive an email with detailed return instructions.
Please follow the instructions provided and ship the item(s) back accordingly.
Important Notes
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Returned items must be in brand-new condition, include the original packaging, and show no signs of installation or use.
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Please ensure the original shipping label is included in the package to qualify for a full refund.
Refund Information
Once we receive and inspect the returned package, we will process your full refund or send a replacement, along with reimbursement for the return shipping cost (based on the shipping receipt you provide).
If the returned product fails inspection (e.g., shows signs of use or missing components), you may not be eligible for a full refund or replacement.
Refunds are typically processed within 5–7 days, and the amount will be returned to your original payment method.
Please note that the actual time to receive the funds may vary depending on your bank or credit card issuer, and could take 7–14 days.
Please note: All references to "days" in this policy refer to business days (Monday to Friday, excluding public holidays).
Need Help?
If you have any questions, please don’t hesitate to contact our support team:
Email: support@gizmobite.com
Phone: +852 6219 5386
